Refund policy

Returns and Refunds:

We hope you’re happy with your order. If you change your mind, you may request a return within 14 days of receiving your order, provided the item is unused, undamaged and returned in its original condition.

Customers are responsible for return postage costs unless the item is faulty, damaged on arrival or incorrect.

Once a return is received and inspected, any approved refund will be issued to the original payment method.

Made-to-order and personalised items:

Most West Hill Dynamics products are produced after an order is placed. Being made to order does not automatically remove your statutory cancellation rights.

However, items that are made to your specific requirements, personalised, custom-sized, custom-coloured beyond the standard options, or otherwise clearly bespoke may not be eligible for change-of-mind returns where the law allows this.

This does not affect your rights if an item is faulty, damaged, not as described or otherwise does not meet your statutory rights.

Damaged or faulty items:

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photographs of the issue so we can resolve it.

Cancellations:

If you need to cancel an order, please contact us as soon as possible. If production has not yet started, we will normally be able to cancel it. Bespoke or personalised orders may not be cancellable once production has begun where the law allows.

Contact:

For return, refund or cancellation enquiries, contact West Hill Dynamics using the contact details provided on our website.